Question 1

Is Galaxy Futures (银河期货有限公司) a regulated and legally compliant broker in China?

FXScope Intelligence Lab · Accepted Answer

Yes, Galaxy Futures is a legally compliant futures brokerage company regulated by the China Financial Futures Exchange (CFFEX) under license number 0109. It operates under Chinese regulatory oversight as a member of major exchanges including Shanghai Futures Exchange and Dalian Commodity Exchange. The regulatory environment subjects the broker to strict compliance standards, including risk management and anti-money laundering policies, ensuring investor protection within the legal framework.

Question 2

What are the primary trading products and platform options offered by Galaxy Futures?

FXScope Intelligence Lab · Accepted Answer

Galaxy Futures provides a diverse range of trading products including futures on financials, agricultural commodities, precious metals, base metals, energy, chemicals, textiles, paper pulp, and fund products. They offer various trading platforms to accommodate different trader preferences, such as Boyi Yun, Fast Futures V2 and V3 (CTP Chair), EaseUS Polaris versions, Galaxy Yongchun, Galaxy Beidou, Flush Futures Pass, Galaxy Futures Yi Zhan App, and Feitelong XSpeed among others. This variety supports flexible trading experiences for clients.

Question 3

What are the deposit and withdrawal procedures and options at Galaxy Futures?

FXScope Intelligence Lab · Accepted Answer

Galaxy Futures primarily supports bank transfers for deposits and withdrawals. Available banks include Bank of China, Construction Bank, Bank of Communications, Minsheng Bank, Industrial and Commercial Bank of China, and Pudong Development Bank. Deposit windows are generally from morning until afternoon, with night deposits available from approximately 8:30 PM to 2:30 or 2:45 AM depending on the bank. Withdrawal times are from 9:05 AM to 3:30 PM. These banking procedures ensure effective fund movement but do not include other payment methods.

Question 4

Is Galaxy Futures beginner-friendly for new futures traders?

FXScope Intelligence Lab · Accepted Answer

Galaxy Futures is a long-established broker with over 5-10 years in the industry and robust regulatory compliance, which can provide a degree of safety for novice traders. However, the broker primarily serves a complex market segment involving futures and derivatives, and their main customer support is via email without 24/7 availability. There is limited transparency on trading conditions and no clear information about minimum deposits or demo accounts, which may present challenges for absolute beginners. Overall, while it's a reliable and regulated firm, beginners might face a learning curve.

Question 5

How does Galaxy Futures maintain financial stability amidst market volatility and credit risk?

FXScope Intelligence Lab · Accepted Answer

Galaxy Futures is a wholly owned subsidiary of China Galaxy Securities Co., Ltd., a financially robust parent company with significant revenue and profitability growth in recent years. While Galaxy Futures experiences credit risk volatility due to market fluctuations and economic conditions, the affiliation provides indirect financial stability. The company has a specialized risk management subsidiary, Galaxy Derui Capital Management, established in 2014, focused on risk control. Despite some recent credit risk spikes in 2024, ongoing risk management efforts and strong parent backing support its financial health.

Question 6

What kind of customer support is available at Galaxy Futures?

FXScope Intelligence Lab · Accepted Answer

Customer support at Galaxy Futures is provided primarily via email (yinheqihuo@chinastock.com.cn). According to user reviews, the customer support is not available 24/7, which can lead to delays in receiving timely assistance. There is no mention of live chat or phone support options, and service accessibility beyond email is limited, potentially affecting user experience particularly during non-business hours.

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