Question 1

Is moomoo Securities Japan regulated and safe for investors?

FXScope Intelligence Lab · Accepted Answer

Yes, moomoo Securities Japan Co.,Ltd. is a regulated financial institution. The company is registered with the Director of the Kanto Local Finance Bureau (Financial Instruments) under license number 3335. It is also a member of both the Japan Securities Dealers Association and the Japan Investment Advisers Association, providing additional regulatory oversight and investor protection. The company maintains physical offices including headquarters in Shibuya, Tokyo and a retail store in Omotesando, demonstrating operational transparency.

Question 2

Is moomoo Securities Japan beginner-friendly for new investors?

FXScope Intelligence Lab · Accepted Answer

Yes, moomoo Securities Japan is designed to be beginner-friendly. The company offers a dedicated 'First Time Investor' (はじめての方へ) section with clear guidance on account opening processes. They provide demo trading functionality for practice, comprehensive educational resources covering app functionality, trading-related information, stock selection strategies, and investment products. The platform also features user-friendly tools like moomoo AI, stock screeners, and visual aids like heat maps and theme investing options. Additionally, their 24-hour chat support (Monday 8:30 to Saturday 6:00) ensures help is available when needed.

Question 3

What investment products can I trade through moomoo Securities Japan?

FXScope Intelligence Lab · Accepted Answer

moomoo Securities Japan offers a comprehensive range of investment products: US stocks including spot trading, margin trading, options, micro/fractional shares, and 24-hour trading; Japanese stocks with both full shares and fractional shares (Hitokabu); Investment trusts; Foreign currency Money Market Funds (MMF); and NISA (Individual Savings Account) services. The platform also provides various analytical tools including institution investor tracking, earnings calendars, and sector/theme-based investing options to help users make informed decisions.

Question 4

What are the customer service options and support hours at moomoo Securities Japan?

FXScope Intelligence Lab · Accepted Answer

moomoo Securities Japan provides multiple customer service channels: Phone support at 0120-58-7133 (toll-free from landlines) or 03-6387-9318 (charged from mobile phones), available weekdays 8:30-17:00 (excluding weekends, holidays, and year-end/New Year). Live chat support is available 24 hours from Monday 8:30 to Saturday 6:00, with reduced hours on US market closed days (until 19:00) and Japanese holidays (until 14:00). Email support is available at clientservice@jp.moomoo.com. Additionally, the company maintains physical presence with a retail store in Omotesando open weekdays 10:00-21:00 and weekends/holidays 10:00-19:00.

Question 5

What trading platforms and tools does moomoo Securities Japan offer?

FXScope Intelligence Lab · Accepted Answer

moomoo Securities Japan provides several advanced trading platforms and tools: The moomoo mobile app for trading on-the-go; moomoo AI for intelligent market analysis and insights; Demo trading functionality for practice without real money; Institution investor tracking tools to follow professional trading activity; Advanced stock screener for finding investment opportunities; Visual heat maps for market overview; Theme investing options focusing on specific sectors or trends; Earnings calendar for tracking corporate reporting dates. The platform supports both US and Japanese markets with 24-hour trading capabilities for US stocks, providing flexible trading options for different investor schedules and preferences.

Question 6

Does moomoo Securities Japan charge trading commissions and fees?

FXScope Intelligence Lab · Accepted Answer

The official source mentions '手数料' (fees/commissions) as a key section, indicating that moomoo Securities Japan does charge trading fees. However, the specific fee structure, commission rates, and any promotional offers or fee waivers are not detailed in the provided information. The platform offers various campaigns including '完全無料キャンペーン' (completely free campaigns) which may include fee waivers or reduced trading costs during promotional periods. For detailed and current fee information, investors should directly consult the fee schedule on the official website or contact customer service at the provided contact information.

Question 7

What are the account opening requirements and process at moomoo Securities Japan?

FXScope Intelligence Lab · Accepted Answer

While the exact account opening requirements are not specified in the provided information, moomoo Securities Japan offers a streamlined '口座開設の流れ' (account opening process) specifically designed for first-time investors. The platform provides comprehensive guidance and educational materials to help beginners navigate the account setup. As a regulated Japanese broker, standard requirements would typically include identity verification, address confirmation, and tax information. The availability of multiple support channels, including detailed educational resources and 24/7 chat support during business hours, indicates that the broker provides significant assistance throughout the account opening process for novice investors.

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