Question 1

Is Loyal Primus regulated and safe for investors?

FXScope Intelligence Lab · Accepted Answer

Loyal Primus operates under dual regulation with FSCA (South Africa) registration number 51830 and SVG FSA (Saint Vincent and the Grenadines) registration number 26626. However, the broker is headquartered in Saint Vincent and the Grenadines, which is known for less stringent regulatory oversight. The company was founded in 2022, making it a relatively new broker. While it maintains regulatory registrations, multiple customer complaints about account suspensions and withdrawal issues raise concerns about operational practices. Investors should exercise caution and conduct thorough due diligence before trading with this broker.

Question 2

What are the trading costs and account types at Loyal Primus?

FXScope Intelligence Lab · Accepted Answer

Loyal Primus offers two main account types: a Standard Account with $10 minimum deposit, 1:500 maximum leverage, and variable spreads with no commission; and an ECN Account requiring $1,000 minimum deposit, 1:300 leverage, also with no commission and variable spreads. The broker provides variable spreads across all account types and offers trading in cryptocurrencies, indices, precious metals, commodities, and forex pairs. The platform uses MT4 across Windows, iOS, Android, and Webtrader. Maximum leverage of 1:500 may not be suitable for all investors due to increased risk.

Question 3

What is the minimum deposit and how do deposits and withdrawals work at Loyal Primus?

FXScope Intelligence Lab · Accepted Answer

The minimum deposit at Loyal Primus is $10 USD for the Standard Account, with ECN accounts requiring $1,000 minimum. Customer reviews are mixed regarding deposit and withdrawal experiences. Some users report fast and reliable transactions, while others face significant issues. Several complaints allege that approved withdrawals fail to reach bank accounts, and accounts get blocked before payouts. The broker offers a $30 no deposit bonus for new clients, but users report that promotional offers may not be honored as promised. Given the mixed reviews, investors should be cautious about fund accessibility.

Question 4

Is Loyal Primus beginner-friendly?

FXScope Intelligence Lab · Accepted Answer

Loyal Primus may appear beginner-friendly due to its low $10 minimum deposit requirement and the availability of MT4 platform which is widely used and well-documented. However, customer reviews reveal concerning patterns that make it unsuitable for beginners. Multiple users report account suspensions after making profits, blocked access to trading platforms, and unresponsive customer support. The broker has a poor Trustpilot rating of 2.0/5 with 79% of reviews being 1-star. New traders are particularly vulnerable to these issues and may not have the experience to handle account blocking or withdrawal problems. Safer alternatives with better regulatory oversight and customer service records are recommended for beginners.

Question 5

What are the main complaints and risks associated with Loyal Primus?

FXScope Intelligence Lab · Accepted Answer

Loyal Primus faces numerous customer complaints primarily centered around withdrawal issues and account manipulation. Common complaints include: approved withdrawals that never reach customer accounts, account suspensions immediately after profitable trades, blocked platform access preventing fund withdrawal, unresponsive customer support, and allegations of fraudulent practices. Users report losing access to both profits and deposited funds. The broker has a concerning pattern of disabling accounts and claiming rule violations without clear evidence. While some positive reviews exist, the volume of negative experiences, including scam allegations, suggests significant operational risks that could impact investor funds.

Question 6

Does Loyal Primus offer bonuses and what are the terms?

FXScope Intelligence Lab · Accepted Answer

Loyal Primus offers a $30 no deposit bonus for new clients as a promotional incentive. However, customer reviews indicate serious issues with bonus fulfillment. Users report being told the offer had expired immediately after depositing, despite prior confirmation from support staff. The advertised terms require trading 3 standard lots to cash out profits, but customers face account suspensions before meeting these requirements. Several users who attempted to claim the bonus found their accounts disabled, and some report the bonus never appeared in their accounts despite qualifying. The gap between promotional claims and actual fulfillment represents a significant risk for investors.

Question 7

What is Loyal Primus customer support like and how responsive are they?

FXScope Intelligence Lab · Accepted Answer

Loyal Primus customer support receives poor ratings with a score of 3.8/5 on BrokersView and has been described as 'unresponsive' in multiple customer reviews. Contact is primarily through email at support@loyalprimus.com, with the website https://loyalprimus.com/ serving as the main platform. Customers consistently report that support tickets go unanswered, live chat provides no response, and emails are ignored. This lack of communication becomes particularly problematic when accounts are suspended or withdrawal issues arise. The unresponsive support model leaves investors without recourse when facing account problems, making it extremely difficult to resolve disputes or retrieve funds. This communication breakdown represents a significant operational risk for client fund safety.

Loyal Primus

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