Question 1

Is PhillipCapital regulated and safe for investors?

FXScope Intelligence Lab · Accepted Answer

Yes, PhillipCapital is highly regulated and considered safe for investors. The Singapore headquarters holds a Capital Markets Services License from the Monetary Authority of Singapore (MAS), covering securities, futures, foreign exchange, and fund management businesses. Additionally, PhillipCapital operates under multiple international regulators including the Securities Commission Malaysia (SC), SEC Thailand, SEBI in India, and the FCA in the UK. This multi-jurisdictional compliance framework significantly enhances the broker's international credibility and provides investors with regulatory protection across different markets.

Question 2

What are the main trading products and markets available at PhillipCapital?

FXScope Intelligence Lab · Accepted Answer

PhillipCapital offers comprehensive trading products across multiple asset classes. In securities, you can trade stocks and ETFs from major markets including Singapore Exchange (SGX), US, Hong Kong, Japan, and the UK. For derivatives trading, they provide access to global futures and options markets (CME, EUREX, SGX). The forex division covers major currency pairs (EUR/USD, USD/JPY, GBP/USD) plus precious metals like gold and silver. Additionally, they offer fund and wealth management services with global mutual funds and ETFs, plus research and investment advisory services with daily market analysis and reports.

Question 3

What trading platforms does PhillipCapital offer?

FXScope Intelligence Lab · Accepted Answer

PhillipCapital provides two main trading platforms: The Phillip POEMS Platform, which is their flagship product supporting web, desktop, and mobile trading with fast matching speeds suitable for high-frequency trading. The platform supports one-click order placement and provides a unified interface for multiple markets. Additionally, they offer MetaTrader 4/5 specifically for forex traders who prefer the MT4/MT5 interface. Both platforms are available in multiple languages (English, Chinese, Malay, Thai) and provide comprehensive functionality for different trading styles and experience levels.

Question 4

How much does it cost to trade with PhillipCapital?

FXScope Intelligence Lab · Accepted Answer

PhillipCapital's fee structure is considered relatively complex and generally higher than online-only brokers. While they don't specify exact fee amounts in the public information, reviews indicate that transaction fees for some trading products are higher compared to digital-first competitors. The platform focuses more on comprehensive service delivery rather than ultra-low cost trading. However, they do offer some cost advantages like free PayNow/FAST transfers for SGD deposits and free check/counter deposits. International wire transfers typically incur bank standard rates. Investors should review the specific fee schedule for their intended markets and products before opening an account.

Question 5

How do I deposit and withdraw funds with PhillipCapital?

FXScope Intelligence Lab · Accepted Answer

PhillipCapital offers several deposit and withdrawal methods with varying processing times. For SGD deposits, PayNow/FAST provides immediate transfers at no cost, while bank transfers and check/counter deposits typically take 1-2 days. For multi-currency deposits, wire transfers are available but take 1-3 days and incur standard bank fees. USD deposits via bank transfer usually complete within 1-2 days. Local Singapore users benefit from the most convenient options, while international users may find wire transfer costs higher. The broker supports deposits in major currencies including SGD and USD, with additional currency options available through wire transfers.

Question 6

Is PhillipCapital beginner-friendly for new investors?

FXScope Intelligence Lab · Accepted Answer

PhillipCapital can be beginner-friendly for new investors who value comprehensive service and regulatory security, though it may not be the most suitable choice for complete beginners seeking simple, low-cost trading. The broker offers multiple account types including Stock/ETF accounts designed for retail investors, and provides research and investment advisory services with daily market analysis. Customer support is available in multiple languages and channels. However, the platform interface is described as traditional, fee structure is complex, and there's a learning curve associated with their POEMS platform. New investors who prefer modern, user-friendly interfaces and ultra-low costs might find other brokers more appealing, but those prioritizing compliance, multi-market access, and comprehensive service will find PhillipCapital suitable.

Question 7

What customer service and support does PhillipCapital provide?

FXScope Intelligence Lab · Accepted Answer

PhillipCapital provides comprehensive customer support through multiple channels including telephone, email, online chat, and physical sales departments. They offer support in 5 languages: English, Chinese, Malay, Thai, and Hindi. Service hours operate 5 days a week, 24 hours a day, with some VIP customers receiving 7x24 support. A significant advantage is their physical presence in Singapore with offline branches, allowing face-to-face consultations and support. This multi-channel, multilingual approach ensures that clients across different regions and with varying communication preferences can access assistance when needed, making it particularly valuable for investors who prefer personal interaction or have complex investment needs requiring professional guidance.

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