Question 1

Is moomoo Securities Japan beginner-friendly?

FXScope Intelligence Lab · Accepted Answer

moomoo Securities Japan offers several features that make it suitable for beginner investors. The platform provides demo trading capabilities, educational resources through their '学び' (learning) section covering app functions, trading-related information, stock selection, and investment products. The moomoo app features an AI assistant to help users navigate trading complexities. However, specific beginner-focused educational programs or tutorials are not detailed in the public information. The platform supports fractional shares (micro US stocks and Japanese 'ひと株'), allowing beginners to start with smaller investments. Customer support is available via phone, chat, and email, though weekend support appears limited to chat.

Question 2

What is moomoo Securities Japan's regulatory status in Japan?

FXScope Intelligence Lab · Accepted Answer

moomoo Securities Japan Co.,Ltd. is officially registered as a financial instruments dealer with the Director of the Kanto Local Finance Bureau (Kin-sho) under license number 3335. The company is a member of the Japan Securities Dealers Association and the Japan Investment Advisers Association. This regulatory framework provides investor protection through segregation of client funds and compliance with Japan's Financial Services Agency regulations. The company maintains compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements under Japanese law.

Question 3

What trading products can I access through moomoo Securities Japan?

FXScope Intelligence Lab · Accepted Answer

moomoo Securities Japan offers a comprehensive range of investment products including US stocks (cash trading, margin trading, options), micro US stocks (fractional shares), 24-hour US stock trading, Japanese stocks (full shares and fractional shares), investment trusts, foreign currency money market funds (MMF), and NISA (Japanese tax-advantaged account) support. The platform provides access to multiple international markets including US, Hong Kong, China A-shares, Singapore, Australian, Japanese, Canadian, and Malaysian stocks, though specific market availability may vary.

Question 4

What are the customer service options at moomoo Securities Japan?

FXScope Intelligence Lab · Accepted Answer

moomoo Securities Japan provides multiple customer service channels. Phone support is available at 0120-58-7133 (toll-free from landlines) and 03-6387-9318 (charged from mobile phones) on weekdays from 8:30-17:00, excluding weekends and holidays. Live chat support operates 24 hours from Monday 8:30 to Saturday 6:00 (with adjusted hours on US market holidays and Japanese public holidays). Email support is available at clientservice@jp.moomoo.com. The company also has a physical location in Tokyo's Aoyama district with extended hours, and maintains social media presence for updates and support.

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