Question 1

Is Zero Markets regulated and safe for traders?

FXScope Intelligence Lab · Accepted Answer

Zero Markets is regulated by two financial authorities: the Financial Services Commission (FSC) in Mauritius under license #GB21026308 and the St. Vincent and the Grenadines Financial Services Authority (SVGFSA) under license #No. 503 LLC 2020. The company is registered in both Mauritius and St. Vincent and the Grenadines, having been established in 2019. While these regulatory bodies may not be as stringent as major regulators like FCA or CySEC, they do provide a basic regulatory framework. The broker maintains offices in Ebene, Mauritius, and St. Vincent, showing a physical presence in their stated jurisdictions.

Question 2

What are Zero Markets' trading costs and account types?

FXScope Intelligence Lab · Accepted Answer

Zero Markets offers multiple account types including zero spread accounts with low commissions, which are particularly highlighted in customer reviews as cost-effective. The minimum deposit to open a live account is $100, making it accessible for retail traders. The broker offers ECN accounts with competitive spreads, and customer feedback consistently mentions 'low spreads' and 'tight spreads' as advantages. However, some users report high fees for certain payment methods, with one reviewer noting over 5% fees for Jota Pay transactions. Maximum leverage offered is 500:1, and the minimum trade size is 0.01 lots.

Question 3

What trading platforms and instruments does Zero Markets offer?

FXScope Intelligence Lab · Accepted Answer

Zero Markets provides both MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms across Desktop, Mobile, and Web versions. The broker offers CFD trading on over 50+ currency pairs, 5+ cryptocurrencies (including Bitcoin, Litecoin, and Ethereum), and 70+ other instruments including Gold, Silver, precious metals, individual stocks, stock indexes, oil, and other commodities. The platforms support Expert Advisors (EAs), news trading, and scalping strategies. Zero Markets also provides managed account options including MAM (Multi-Account Manager), PAMM (Percentage Allocation Management Module), and Copy Trading features.

Question 4

Is Zero Markets beginner-friendly for new traders?

FXScope Intelligence Lab · Accepted Answer

Zero Markets demonstrates several beginner-friendly characteristics based on user feedback. The broker's customer support is highly praised, with reviews mentioning support staff calling users within 2 minutes of account signup to verify the smooth verification process. Multiple reviewers specifically note the helpfulness and cooperativeness of the support team. The registration process is described as easy and straightforward, with one reviewer noting it took only 2 hours to complete. The $100 minimum deposit requirement is relatively accessible, and the availability of demo accounts allows beginners to practice trading without risk. The broker offers both educational support and personalized guidance, with multiple reviewers appreciating the Thai language support and advice provided to first-time traders.

Question 5

What are Zero Markets' deposit and withdrawal processes?

FXScope Intelligence Lab · Accepted Answer

Zero Markets supports multiple funding methods including Bank Wire Transfer, VISA, MasterCard, Neteller, Skrill, Online Bank Transfer, and various regional options like 4xPay, KRW, Zotapay, and Transfer from Existing Broker. Customer reviews consistently mention fast deposit processes, with multiple users praising the speed of funding. The broker also offers QR code payment options for some regions. For withdrawals, they use the same primary methods plus additional options like Ngan Luong and PayTrust88. However, customer experiences with withdrawals appear mixed - while many report fast and reliable withdrawals, others have experienced issues with withdrawal requests and extensive documentation requirements.

Question 6

How is Zero Markets' customer service and support quality?

FXScope Intelligence Lab · Accepted Answer

Zero Markets' customer service receives consistently high praise in user reviews, with the broker maintaining a 4.9/5 rating from 991 reviews on Trustpilot. Multiple reviewers specifically commend the support team's responsiveness, with one noting a callback within 2 minutes of account signup. The broker responds to 25% of negative reviews and typically replies within 24 hours. Customer service is available 24/5 according to user feedback, with both live chat and phone support options. Reviews highlight the friendly, professional, and knowledgeable nature of support staff, with particular appreciation for multilingual support including Thai language assistance for regional traders.

ZERO MARKETS

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