Question 1

Is XTB beginner-friendly?

FXScope Intelligence Lab · Accepted Answer

XTB shows mixed signals for beginner-friendliness. While they offer commission-free stock and ETF trading up to €100,000 monthly volume, an intuitive xStation 5 platform, and educational content, there are significant concerns based on user reviews. Multiple users report high-pressure sales tactics, unauthorized trading activities, and withdrawal difficulties. The platform offers investment plans for automated recurring buys which could benefit beginners, but the numerous negative experiences documented by users suggest caution. Potential beginner investors should carefully research and consider these reported issues before committing funds.

Question 2

What are XTB's deposit and withdrawal policies?

FXScope Intelligence Lab · Accepted Answer

XTB's withdrawal policies appear problematic based on user experiences. Reviews indicate withdrawal requests made before their stated 1pm deadline often experience significant delays, with users reporting waits of up to a week for their own funds. The company reportedly sends withdrawals in multiple small payments rather than processing the full amount together. Users also report difficulties when trying to close accounts and transfer funds from ISA accounts, with the company allegedly refusing to return both capital and profits. These issues suggest potential problems with XTB's withdrawal processes that investors should carefully consider.

Question 3

How is XTB regulated and what investor protections are available?

FXScope Intelligence Lab · Accepted Answer

XTB is authorized and regulated by the UK Financial Conduct Authority (FCA) with reference number FRN 522157. The company is headquartered at Canada Square 1, E14 5AJ, London, United Kingdom. As an FCA-regulated entity, XTB should provide certain investor protections under the UK regulatory framework. However, the significant number of negative user experiences reported, particularly regarding account management and fund withdrawals, raises questions about how these protections are implemented in practice. Investors should be aware that FCA regulation provides a framework for dispute resolution, but individual experiences may still vary significantly.

Question 4

What trading costs and fees does XTB charge?

FXScope Intelligence Lab · Accepted Answer

XTB offers commission-free trading on real stocks and ETFs up to €100,000 in monthly trading volume, which is competitive for retail investors. The company advertises tight spreads on various financial instruments including FX, indices, shares, and commodities across their 1500+ available markets. Users can access over 1500 financial markets through their xStation 5 platform. However, detailed fee structures beyond these promotional offers are not comprehensively disclosed in the available information. The absence of detailed trading costs information makes it difficult to provide a complete assessment of their fee competitiveness.

Question 5

How is XTB's customer service quality?

FXScope Intelligence Lab · Accepted Answer

XTB's customer service receives consistently poor reviews from users. Multiple reviews describe experiences with unprofessional staff, particularly highlighting specific representatives described as providing 'horrific service.' Users report generic, repetitive responses from customer support agents who allegedly showed no desire to resolve withdrawal issues. The company reportedly fails to respond to negative reviews, suggesting poor customer relationship management. These experiences contrast sharply with the company's positioning as a professional trading platform and represent a significant concern for potential investors who may require responsive customer support.

XTB

Key highlights

XTB SEO overview

Regulatory coverage

Safety summary

Profile freshness

Similar Brokers You Might Like

Acetop

Moneta Markets

Tradu

Trading 212